Welcome to your November edition of the SigniFlow newsletter.
NEWS FROM SIGNIFLOW
For someone appointing a firm, renting a property or applying for finance, proving who they are and signing the agreement are steps towards the same goal. When those steps sit in separate processes, the handoff can mean changing channels, waiting for the next document and more coordination for the team behind it.
This month, we explore bringing eKYC and signing into one connected journey, with identity verification, relevant anti-money laundering screening and exception review happening before the agreement is signed.
Across legal and audit engagements, property letting, and insurance and finance applications, our November content looks at where these handoffs happen and how a connected workflow can keep the process moving while making room for appropriate checks.
We explore why checks should reflect the agreement and what needs to happen when something requires a closer look. The aim is greater confidence before commitment, with clearer decisions for the people involved
Explore this month’s insights and consider where the journey from identity check to signature could work better for your customers and your team.
We’re excited to announce that Release 8 for 2026 is on its way! Here’s a sneak peek at some of the new features designed to save you time, simplify your workflows and help you get more done.
a. Flexible signing workflows:
Combine sequential, parallel and group signing in one workflow, so your documents follow the way your business actually works.
b. Sequential document release:
Release documents at the right stage of an advanced workflow, keeping each step in order and avoiding premature distribution.
c. Automatic signing delegation:
Keep approvals moving while you’re away. Licensed users can nominate a delegate, while senders retain the choice to wait for the original signer.
d. SMS workflow links:
Reach recipients by email, SMS or both, making it easier for them to access and action documents on their phones. Available with a configured SMS account.
e. Merge documents into one PDF:
Combine and reorder multiple files before signing, giving everyone one consolidated document to work through and keep.
f. Easier portfolio management:
Add documents to an existing portfolio after release, send portfolio-level reminders and share portfolios, making related paperwork easier to manage together.
g. eKYC, identity verification and AML integrations:
Connect identity checks and screening with your document workflows to support better-informed decisions before agreements are signed.
h. Complete portfolio emails:
Include all portfolio documents in the completion email, even supporting files that didn’t need signing, so recipients have the complete set without chasing missing attachments.
i. Business document reporting:
See document status and usage across users, teams and departments, helping administrators understand activity and identify where follow-up is needed.
j. Automatic initials on every page:
Apply initials fields across every page of a document or portfolio, saving preparation time and reducing the chance of missing a page.
Exploring eKYC before signing across industries and agreements
The real value of SigniFlow’s eKYC functionality is not simply identity verification or AML screening. It is helping organisations place appropriate checks before the point of commitment, where they can have the greatest practical value.
Meet Neil Claassens
Head of Enterprise Business Development
“Inspired by mountain views, time with his son and the adventures they share.”
Neil’s idea of a good day could involve reaching the top of the Drakensberg, heading off road or building a Hot Wheels track through the house with his four year old son, Liam. There’s plenty to get to know about our newest SigniFlow teammate, and sitting still doesn’t feature much on the list.
Outside of work, Neil enjoys golf, running, hiking, camping, overlanding and off roading. The Drakensberg holds a special place for him. Sitting at the top after a challenging run or hike is one of the things that inspires him, and it’s easy to understand why. A view like that feels even better when you’ve earned it.
At home, adventures take a different form. Neil and Liam build what he describes as “crazy Hot Wheels courses” around the house. We’d love to see these creations, although we suspect walking through the lounge might require some careful footwork.
Watching Liam grow is another big source of inspiration, especially when he starts copying his dad’s actions. Anyone with children will know that feeling of discovering you have a small observer taking notes on everything you do.
Neil also volunteers at Care for Wild, a rehabilitation centre that primarily cares for orphaned and abandoned rhino calves, along with other wild animals. We’re looking forward to hearing about his experiences there.
Going to church and listening to Simon Sinek also feature among the things that inspire him.
When it comes to food, Thai cuisine is his favourite, while pizza and seafood share the top spot for his favourite meal. His favourite colour is silver, his band of choice is 24Skies, and Denzel Washington gets his vote as his favourite actor.
Batman is his favourite cartoon character, which fits quite nicely with his unusual party trick: “ninja bombing” when it’s bedtime. If Neil suddenly disappears towards the end of an evening, you’ll know he’s called it a night.
His biggest pet peeve is avoidable incompetence. A short answer, and one that leaves very little room for interpretation!
Welcome to SigniFlow and the wider Flownamix Group, Neil. We’re glad to have you with us and look forward to getting to know you better. Photos of the Hot Wheels courses would be a good place to start.
As remote transactions become standard practice, organisations are recognising secure digital signatures as more than convenience tools. They are becoming core infrastructure for building and maintaining trust.
Different agreements. Different checks. Are yours a match?
A property agreement, a financial application and a professional engagement can raise different questions before signing. Your checks should reflect those differences.
Before sending your next agreement, ask: what do we need to know before this commitment is made? Consider whose identity needs verifying, whether relevant AML screening is appropriate, and which results would need further review.
The value of eKYC lies in placing appropriate checks where they can inform the decision to proceed. Start with the agreement, then work out the checks it needs.
Discover how facial identity verification and relevant anti-money laundering (AML) screening can help organisations establish a signer’s identity, review potential risks and sign with greater confidence.
This video explores applications across financial and insurance agreements, sale of goods, legal and auditing services, and property transactions.
Verification and screening requirements vary by region and use case. SigniFlow e-KYC supports your organisation’s broader security, fraud prevention and compliance controls.
If you’d like to explore all the new and exciting enhancements we’ve rolled out, be sure to check out our latest SigniFlow release notes and see what’s new across the platform.
As a SigniFlow client, you understand how the right digital tools can simplify everyday business processes. With SMSFlow, you can bring that same simplicity and efficiency to the way you communicate with your customers.
SMSFlow is a powerful, easy-to-use messaging platform designed to help businesses communicate quickly and at scale. From instant notifications and important updates to appointment reminders and high-volume SMS campaigns, SMSFlow makes it easy to keep customers informed from one convenient platform.
Getting started couldn’t be simpler. Register on the SMSFlow portal and experience a faster, smarter way to manage your business messaging.
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View SMSFlow Pricing here.
Straightforward, scalable messaging designed to keep your business connected.
